Frequently Asked Questions - FAQs

Frequently Asked Questions (FAQ's).  If you don't find the answers you are looking for please don't hesitate to contact us directly, either via e-mail or through our Contact Us form on our Contact Us page. 

Battery Care and Maintenance

The life of your deep cycle battery is very dependant on how you use, charge and care for your battery:-

• When you receive your battery  it will be almost fully charged. However, you should charge it for a minimum of 12 hourse before you use it for the first time.
• Ensure that you use the correct chargerwhich was supplied by your golf trolley manufacturer or one specifically designed for deep cycle GEL/AGM batteries. It must say that it is a two or three stage (step) charger . That is because there must be a very low maintenance charge to keep your battery in peak condition.
• Do not leave your battery in a discharged state; always put it on charge immediately after your round of golf and leave it on the maintenance charge until your next round of golf.
• Do not store your battery in ‘extreme’ conditions, either very cold or very hot. When you do store your battery for a prolonged period, give it a refreshing charge every month, it will pay you back for your care.  
• Service your trolley every year so it is in good working order with no sticky wheels or bearings etc. Extra drag will make your battery think it is going uphill for eighteen holes!

 

What is the difference between an AGM battery and a Gel Cell battery?

You were probably supplied with an AGM battery (Absorbed Glass Mat) when you originally bought your trolley.

AGM (Absorbed Glass Mat) is really designed as a general purpose battery, but the ones used for golf have thicker plates and are capable of deep cycle use.

It is also the cheapest golf battery type and should last for about 300* cycles. However, technology moves on and our very latest AGMs are approaching Gel standards and will allow in excess of 300 cycles and 70% discharge.

The Gel Cell trolley battery is robust and is capable of living with harsh operating environments and should last for over 350 cycles* It is also proven to last well in golf applications.

Why can’t I use a car battery on my Golf Trolley?

A golf trolley requires a ‘deep cycle golf battery’. The term ‘deep cycle,’ put simply, means a battery that is designed to store a lot of energy, which can be drained and then recharged over and over again.

In contrast, a starting battery, which is used in a car, is designed to deliver a quick burst of energy, but never become very drained, as it is continually charged up by the car’s alternator.
It is very important to only use a deep cycle battery on your trolley with the correct type of charger as a car charger will shorten your golf trolley battery's life very considerably.

Why can golftrolleybattery.co.uk supply high quality batteries at a much better price than most other people?

We have deliberately chosen to sell only a very limited range of golf trolley batteries that will provide you with maximum power and performance, in terms of battery life, at a very low price. Simply put, we believe we have the best - so we don’t need to offer the rest.

We have a taken a strategic business decision to always try and be amongst the cheapest golf trolley battery providers in the UK but without sacrificing build quality and performance.

We are constantly evaluating our pricing and reviewing the golf battery market to ensure that we offer you the highest performance golf batteries at the lowest golf battery prices possible.

If we can keep our volumes up then we can afford to take lower margins giving you real value for money.

You can help us to do this – please tell a friend or colleague about this site. Let them take advantage of our high quality, but cheap golf battery prices.

 

How do I change the "T" bar connector (Interconnect) on my battery for aTorberrycable connector?

It is a really simple task to change your connector, all you need is a 4mm hexagon key (Allen key) or a 4mm hex bit for your electric screwdriver.

• Firstly remove the "T" bar connector from the battery by using your 4mm hex key through the two holes in the front of the connector (just to the sides of the actual connector slot). These screws will undo very easily.
• Now use the hex screws you have just removed to screw the leads of your Torberry connector to the battery using the same holes as the "T" bar was fixed to. Please ensure that you fix the red lead to the correct side of the battery. When you have taken the "T" bar connector off, you will see a bold red stripe on the left of the battery adjacent to the screw hole, you must fix the red lead this side.
• That is all that is usually necessary. If by some chance you have an unusual trolley and a charger where the connector does not seem to fit correctly with red to red, although it looks the same, you will need to adjust the connector on your new lead. Simply pull the sheath on your new connector back and slide the red and black connectors apart, cross them over so that the outside edge of each connector is now in the middle and slide them back together again (they are a bit like a mini tongued and grooved). You will now find that all is ok. If the connectors will not slide apart, use something blunt between them and gently lever apart. 

Our Delivery Process

When you place your order with us, we check and log your order details. Then at the close of the day, we batch up and electronically send all orders received that day to our warehouse dispatch team. The next morning they pick/pack the orders and arrange for collection by our courier partners.currently we are using UK Mail.

Depending on which battery you selected then delivery will be between 1 and 3 working days. (UK Mainland).

The info above realtes to our golf trolley batteries. The other larger batteries are also usually delivered under the same terms, but on occasions we do need to use specilaised transporters for some of the larger batteries.

If you need to know about deliveries on these bigger batteries please just ask us.

What if I am out all day and unable to accept delivery?

Business Post / Parcel Force generally will require a signature before they can leave the package. If you are not in when they call they are supposed to leave a card informing you that delivery was attempted and giving instructions on what to do next.

If there is no one at home during daytime working hours you can simply e-mail us to request a different delivery address to that of the credit card holder. We can then adjust the order paperwork to reflect this. Ideally you should let us know the required delivery address at the same time that you place your order. Often a works address is the best option.

If you have any other questions or concerns at all regarding deliveries - please e-mail us and we will be happy to help.

Toberry Cables

Changing Polarity. If by some chance you have an unusual trolley and a charger where the connector does not seem to fit correctly with red to red, although it looks the same, you will need to adjust the connector on your new lead. Simply pull the sheath on your new connector back and slide the red and black connectors apart, cross them over so that the outside edge of each connector is now in the middle and slide them back together again (they are a bit like a mini tongued and grooved). You will now find that all is ok. If the connectors will not slide apart, use something blunt between them and gently lever apart. 

Joining Together. There are no male and female connectors with Torberry's. Just orientate them red to red and black to black and push. They fit together perfectly. See below;